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Legal

Terms of Service

Effective date: September 29, 2025

Introduction

BY ACCEPTING THIS AGREEMENT OR ACCESSING OR USING THE SERVICE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. If you do not agree, you may not use the Service.

This Agreement is between WisdomLabs.AI, Inc., a Delaware corporation (“Company”), operating under the brand name Viven.ai, and the individual or entity accessing or using the Service (“Customer”). These terms govern use of the Viven.ai Digital Twin platform, services, and related software.

1. Overview of Services

Viven.ai provides an AI-powered Digital Twin platform to help enterprise teams preserve knowledge, automate context retrieval, and improve productivity. The Service integrates with enterprise systems to enable real-time knowledge surfacing, automation, and personalized support.

2. Access and Use

  • Customers and authorized Users may access the Service during the Subscription Term.
  • The Service may be deployed in Company-hosted infrastructure or the Customer's private VPC.
  • Customers may use integrated LLMs or connect their own via supported integrations.

3. Restrictions

Customers may not:

  • Sell, sublicense, or distribute the Service.
  • Reverse engineer or create derivative works.
  • Use the Service unlawfully or to compete with Viven.ai.
  • Interfere with service integrity.

4. Ownership and Feedback

  • Viven.ai (WisdomLabs.AI, Inc.) owns all rights to the Service.
  • Customers retain ownership of their data.
  • Feedback may be used for product improvements.

5. Fees and Payments

  • Fees are set forth in Orders.
  • Customer is responsible for applicable taxes.

6. Support and Security

  • Support is provided as per the Order.
  • Security includes encryption in transit and at rest.

7. Trials

Trial services are “as is” and may be discontinued anytime.

8. Warranties

Viven.ai warrants conformance with documentation during the Subscription Term. Remedies include correction or refund.

9. Confidentiality

Both parties will maintain confidentiality of non-public information.

10. Indemnification

  • Company indemnifies Customer for IP claims.
  • Customer indemnifies Company for claims related to Customer Data or misuse.

11. Limitation of Liability

Liability is capped at fees paid in the prior 12 months, with higher limits for data disclosures.

12. Term and Termination

Agreement continues for the Subscription Term. Either party may terminate for cause.

13. General

  • Governing law: California, USA.
  • Assignment requires consent unless part of merger.
  • Modifications with notice; continued use means acceptance.
  • No liability for causes beyond control.

14. SMS and phone numbers

This section describes how SMS consent works when you choose to receive text messages from the Service.

  • End users may opt in only through the web application after account creation, at https://asksila.com. Users may enter a mobile phone number in the product.
  • Below the phone number field, users see a separate, optional SMS consent checkbox, unchecked by default. The label states: “I agree to receive conversational and account-related text messages from AskSila, including responses to queries, follow-ups, and product updates. Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe and HELP for help.”
  • SMS consent is not a condition of account creation and is separate from acceptance of these Terms or the Privacy Policy.
  • No SMS is sent unless the user checks that consent box. Users may opt out at any time by replying STOP.