Privacy Policy

This Privacy Policy describes how WisdomLabs.AI, Inc., a Delaware corporation (“Company”), operating under the brand name Viven.ai, collects, uses, and protects information when you use the AskSila product and related services (“Service”) at https://www.asksila.com.

AskSila, a Viven.ai product, provides an AI-powered Digital Twin platform designed to help experts preserve and share knowledge and to help users ask questions through AI twins trained on real expertise. The Service may integrate with supported sign-in and productivity systems to provide contextual assistance and knowledge features.

We collect information you provide directly, information generated through your use of the Service, and limited technical information from your device and browser. This may include:

• Account information: name, email address, mobile phone number (for sign-in verification and optional account alerts), profile photo, biography, title, expertise categories, and sign-in credentials or OAuth identifiers.
• User content: messages you send to twins, expert replies, training materials you upload (files, voice notes, text, imports), custom instructions, feedback, reports you submit, and other content you submit to the Service.
• Connection and activity data: expert–client relationships, conversation history, review and moderation flags, notification preferences, and in-product actions such as saves, edits, and training sessions.
• Public profile information: if you create an expert profile or make content discoverable, we may display information you choose to publish (for example, name, photo, title, topics, and public twin descriptions) to other users and visitors.
• Technical and usage data: IP address, device and browser type, operating system, referring URLs, pages viewed, timestamps, log data, cookies, and similar analytics or diagnostic signals.

We use the information described above to operate, secure, and improve AskSila, including to:

• create and maintain your account and authenticate you;
• provide conversations with AI twins, expert review workflows, notifications, and related features;
• personalize your experience, including relationship-specific instructions and persona settings;
• display public expert profiles and discovery surfaces you enable;
• detect, prevent, and respond to abuse, fraud, spam, and security incidents;
• communicate with you about the Service, including transactional messages and, where permitted, product updates; and
• comply with law and enforce our Terms of Service.

Viven.ai does not sell your personal information, does not sell or share mobile phone numbers for third-party marketing or promotional purposes, and does not use Google user data for advertising, marketing, or profiling.

AskSila uses automated systems, including third-party AI and embedding providers, to retrieve relevant knowledge, generate twin responses, classify content for safety, and improve product features. Prompts, retrieved context, and outputs may be processed by these providers solely to deliver and secure the Service.

Twin responses are generated by AI and may be inaccurate, incomplete, or out of date. They are not a real-time communication from the named expert unless the expert separately chimes in or edits a response.

You retain ownership of content you submit. You grant Company a worldwide, non-exclusive license to host, store, reproduce, process, display, and distribute your content as necessary to operate the Service, including showing your public profile, delivering conversations to connected users, and improving safety systems.

Conversations with a twin may be visible to the expert who owns that twin and, where applicable, to connected clients or reviewers. Do not submit information you do not want processed in connection with the Service.

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. California residents may have additional rights under the CCPA/CPRA, including the right to know what categories of information we collect and to opt out of certain sharing — though we do not sell personal information.

You can delete your account or request deletion by emailing support@asksila.com. We will verify requests before acting on them.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us at support@asksila.com and we will take appropriate steps to delete it.

Viven.ai does not sell, rent, or share personal information with third parties for their marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers are shared only with our SMS delivery provider as necessary to send messages you request or opt into. Data may otherwise be shared under the following limited conditions:

1. Service Providers: With vetted subprocessors that perform infrastructure hosting or processing (for example, cloud hosting, email delivery, SMS delivery, and AI inference providers), under strict confidentiality and data protection agreements.
2. Authorized Integrations: When you choose to connect additional platforms, data is shared only as necessary to enable those integrations.
3. Legal Requirements: When required by law or valid legal process, and only to the extent necessary to comply with such obligations.

All subprocessors adhere to GDPR, CCPA, and Google API Services User Data Policy requirements where applicable.

• Personal information and account content remain in your account for as long as your account is active or as needed to provide the Service.
• Upon account termination or user request, personal information is permanently deleted within a reasonable period, subject to legal retention requirements.
• You can request data deletion anytime by emailing support@asksila.com.
• Viven.ai does not retain personal information for advertising, analytics, or marketing purposes beyond what is described in this Policy.

Viven.ai's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Under the Limited Use policy:

• Access to Google user data is used only to provide and improve the features directly visible and expected by the user within the Service.
• Google user data is not used to develop, improve, or train generalized AI or ML models outside of the individual user's account.
• Google user data is not transferred to any third party except as necessary to provide the Service or comply with legal obligations.
• Human access to Google user data is strictly prohibited unless explicitly granted by the user for support or legal reasons.

Viven.ai applies industry-standard security practices, including:

• Encryption in transit and at rest (TLS 1.2+, AES-256).
• Role-based access controls and audit logs.
• Regular security audits and monitoring for unauthorized access.

• You retain ownership of your data and uploaded content.
• Viven.ai retains ownership of its proprietary Service and technology.
• Feedback you provide may be used to enhance the Service.

We and our service providers may use cookies, pixels, and similar technologies to keep you signed in, remember preferences, measure traffic, and understand how the Service is used. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

This Policy remains in effect while you use the Service. If your account is terminated or you stop using the Service, your data will be handled as described in Section 10.

This Policy and any disputes arising hereunder shall be governed by the laws of the State of California, USA.

If you have questions about this Privacy Policy or wish to request deletion of your data, please contact: support@asksila.com

We may collect and process information to detect, prevent, investigate, and respond to spam, fraud, abuse, automated signups, fake accounts, security incidents, unauthorized access, violations of our Terms of Service, and other harmful or unlawful activity.

This information may include contact information submitted through forms or account workflows, such as name, email address, phone number, and message content; technical information, such as IP address, device and browser information, operating system, referring URL, pages viewed, timestamps, log data, and approximate location derived from IP address; usage information; verification signals; CAPTCHA results; rate-limit information; and other security, fraud-prevention, or abuse-prevention signals.

We may use this information to:

• detect, prevent, investigate, and respond to spam, fraud, abuse, fake accounts, automated signups, unauthorized access, security incidents, and violations of our Terms of Service;
• verify identity, eligibility, authorization, or account information;
• monitor, rate-limit, block, reject, quarantine, delete, or require additional verification for suspicious, abusive, fraudulent, duplicative, automated, or misleading submissions or accounts;
• protect the security, integrity, availability, and reliability of our Service, websites, systems, networks, and infrastructure;
• enforce our Terms of Service, trial eligibility rules, acceptable use restrictions, and other policies; and
• comply with applicable law, legal process, governmental requests, and legal obligations.

Safety and Emergency Interventions: Notwithstanding the No Human Access restrictions herein, Company reserves the right to review anonymized or redacted message logs to evaluate, test, and improve the efficacy of automated safety classifiers, crisis redirections, and content filters designed to detect self-harm or illegal activity.

We may share information with service providers and vendors that help us operate, secure, monitor, analyze, protect, and improve our Service and websites, including providers of hosting, analytics, logging, security, fraud prevention, CAPTCHA, email delivery, communications, support, and abuse-prevention services.

We may retain security, fraud-prevention, abuse-prevention, and log information for as long as reasonably necessary to prevent repeated abuse, investigate suspicious activity, maintain security, comply with law, resolve disputes, enforce agreements, and protect our rights.

This section describes how AskSila collects and uses mobile phone numbers in connection with U.S. A2P messaging compliance and our Terms of Service (Section 19). Our SMS program is operated by WisdomLabs.AI, Inc. under the AskSila brand.

If you record voice notes or upload audio to train a twin, we process those files to transcribe, index, and retrieve content for the Service. Audio may be processed by our speech-to-text and AI providers under contract. Do not upload audio you do not have the right to use or that contains other people's personal information without appropriate permission.

We are based in the United States and may process information in the U.S. and other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers, such as standard contractual clauses or equivalent mechanisms.

If you are in the European Economic Area, United Kingdom, or Switzerland, our legal bases for processing may include performance of our contract with you, legitimate interests (such as security, fraud prevention, and product improvement), compliance with law, and consent where required (for example, optional SMS notifications or certain marketing communications).

We use vetted vendors to host, secure, and operate the Service. Depending on the features you use, subprocessors may process personal information on our behalf, including:

• Supabase — database, authentication, and file storage
• Vercel — application hosting and delivery
• Anthropic — AI inference for twin responses and related features
• Voyage AI — embeddings and retrieval
• Twilio — SMS delivery (and WhatsApp where enabled)
• Resend — transactional email delivery
• Google — OAuth sign-in and authorized Google integrations

These providers are permitted to process information only to perform services for us under contractual confidentiality and security obligations.

California residents: at or before collection, we collect the categories of personal information below for the business and commercial purposes described in this Policy.

• Identifiers (name, email, phone, account IDs, IP address) — account creation, authentication, support, security, and communications.
• Customer records (profile details, preferences) — operating the Service and personalization.
• Internet or network activity (logs, device data, usage) — security, analytics, and product improvement.
• Audio and user-generated content — twin training, conversations, moderation, and safety.
• Inferences (limited personalization or safety classifications) — operating and securing the Service.

We do not sell personal information. We do not share mobile contact information for cross-context behavioral advertising. See Section 6 for your California privacy rights.

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have rights to access, delete, correct, or obtain a copy of personal information, and to opt out of certain processing such as targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects. We do not sell personal information or use it for cross-context behavioral advertising. To exercise rights, email support@asksila.com. You may appeal denied requests by replying to our response.